Kindred respects the privacy of the families, children and visitors who use our website, booking services and physical space.

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, how long we may keep it, and the choices you have regarding your information.

Kindred operates in Ghana and processes personal information in accordance with applicable Ghanaian data-protection laws, including the Data Protection Act, 2012 (Act 843).

Who we are

Kindred is a family play café and programming space based in Tema, Greater Accra, Ghana.

Our website is kindredplay.space.

For privacy-related questions or requests, you may contact us at:

Email: kindredplaygh@gmail.com

Information we collect

Depending on how you use our website or services, we may collect:

• your name;
• email address;
• telephone or WhatsApp number;
• billing and payment information;
• booking and attendance information;
• account information if you create an account;
• purchases, memberships and passes;
• communications you send to us;
• your preferences regarding Kindred updates and community communications;
• technical information such as IP address, browser type and device information.

When a parent or guardian makes a booking for a child, we may also collect limited information about that child, including:

• the child’s name;
• the child’s age;
• the programme, session or experience booked;
• information reasonably required to determine programme or age-group eligibility.

We aim to collect only the information reasonably necessary to provide our services.

Children’s information

Kindred provides activities and experiences for children, so some bookings require information about a child.

Information about a child must be provided by their parent, legal guardian or another adult authorised to provide that information.

We use children’s information only for purposes connected with providing Kindred services, including:

• confirming bookings;
• checking age-group or programme eligibility;
• managing attendance;
• administering passes and memberships;
• communicating with the parent or guardian regarding the child’s booking;
• maintaining appropriate operational and safety records.

We do not knowingly use a child’s personal information for direct marketing to the child.

Marketing and community communications are directed to the parent or guardian.

How we use your information

We may use personal information to:

• create and manage bookings;
• process orders and payments;
• administer memberships, passes and booking credits;
• confirm attendance and programme eligibility;
• communicate booking confirmations, cancellations or changes;
• provide customer support;
• respond to enquiries;
• maintain records relating to transactions and bookings;
• prevent misuse, fraud or unauthorised use of our services;
• improve our website, services and customer experience;
• comply with legal, accounting or regulatory obligations;
• send marketing or community updates where you have chosen to receive them.

WhatsApp and the Kindred Inner Circle

During checkout or sign-up, you may be asked whether you would like to receive Kindred updates.

You may choose to:

• confirm that you are already part of the Kindred Inner Circle WhatsApp Community;
• request an invitation to join the WhatsApp Community;
• receive updates by email only; or
• receive no marketing or community updates.

We will only use your contact details for optional Kindred marketing or community communications where you have indicated that you wish to receive them.

You may change your preference or ask us to stop sending marketing communications at any time.

If you join a WhatsApp community or communicate with us through WhatsApp, your use of WhatsApp is also subject to WhatsApp’s own privacy practices.

Bookings, orders and payments

When you make a booking or purchase a product, pass or membership through our website, we may collect information necessary to process the transaction.

This may include:

• customer name;
• email address;
• telephone or WhatsApp number;
• billing details;
• order details;
• booking information;
• child information supplied for the booking;
• payment status;
• membership or pass information.

Payment providers may process payment-card, mobile-money or other payment information on our behalf.

Kindred does not intentionally store full payment-card details on our website where those details are processed directly by an external payment provider.

Memberships, passes and booking credits

If you purchase a Kindred membership or pass, we may store information relating to:

• the membership or pass purchased;
• entitlement codes;
• remaining booking or visit credits;
• eligible services;
• validity and expiry dates;
• redemption history;
• associated bookings and orders.

We use this information to administer the benefits connected with your purchase and to prevent unauthorised or duplicate use.

Email communications

We may use external email-delivery services to send transactional messages such as:

• order confirmations;
• booking confirmations;
• booking changes;
• cancellations;
• membership or pass information;
• customer-service messages.

Where you have consented, we may also send Kindred news, programme announcements and other community updates.

You may unsubscribe from optional marketing emails at any time.

Transactional messages relating to an active booking, order, membership or account may still be sent where necessary to provide the service you requested.

Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• keep the website functioning;
• remember information during the booking and checkout process;
• maintain shopping-cart contents;
• support login and account functions;
• improve security;
• understand how visitors use our website;
• remember certain preferences.

Some cookies are necessary for the operation of the website and may be placed automatically.

Other cookies, including analytics or marketing cookies where used, may depend on your consent and applicable law.

You can also control cookies through your browser settings.

Disabling certain cookies may affect how some parts of the website function.

Comments

If comments are enabled on our website and a visitor leaves a comment, we may collect the information shown in the comments form together with technical information such as the visitor’s IP address and browser information for security and spam-prevention purposes.

If comments are not enabled or used on our website, this section may not apply.

Media

If visitors are permitted to upload photographs or other media to the website, uploaded files may contain embedded information such as location metadata.

You should avoid uploading images containing location information that you do not want others to access.

Photographs and event media

Kindred may occasionally photograph or record activities, events or experiences.

Where identifiable children are photographed or filmed for promotional or public-facing use, we will seek appropriate permission from the parent or guardian where required.

Booking a Kindred session does not by itself mean that you consent to your child being used in promotional photography.

Embedded content and third-party services

Our website may include content or functionality provided by third parties, such as:

• maps;
• videos;
• social-media content;
• payment services;
• booking services;
• email-delivery services;
• analytics tools.

Third-party services may receive technical information or other data required to provide their service.

Their handling of personal information is governed by their own privacy practices.

Who we may share information with

We do not sell personal information.

We may share information where reasonably necessary with service providers that help us operate Kindred, including providers involved in:

• website hosting;
• website administration;
• booking management;
• ecommerce and order processing;
• payment processing;
• email delivery;
• communications;
• data storage;
• technical support;
• security and fraud prevention;
• accounting or professional services.

We may also disclose information where:

• required by law;
• requested by an authorised regulatory or governmental body;
• necessary to protect the rights, safety or property of Kindred, our customers or others;
• necessary for the establishment, exercise or defence of legal rights.

Service providers are expected to use information only for the purposes for which it has been provided.

International processing

Some service providers we use may operate or store information outside Ghana.

Where personal data is processed internationally, we take reasonable steps to use reputable providers and appropriate safeguards for the information concerned.

How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including operational, legal, accounting and regulatory requirements.

Retention periods may vary depending on the type of information.

For example:

• booking and attendance information may be retained for operational and record-keeping purposes;
• transaction and accounting records may be retained where required for financial or legal purposes;
• membership and pass records may be retained while the entitlement is active and for a reasonable period afterwards;
• marketing contact information may be retained until you withdraw your consent or ask us to stop contacting you;
• customer accounts may remain active until deleted or no longer required.

Where information is no longer required, we may delete it, anonymise it or securely archive it where appropriate.

Data security

We take reasonable technical and organisational measures to protect personal information against:

• unauthorised access;
• accidental loss;
• misuse;
• alteration;
• disclosure;
• destruction.

However, no website, online transmission or electronic storage system can be guaranteed to be completely secure.

We therefore encourage customers to protect their own account credentials and contact us if they believe their information has been compromised.

Your rights

Subject to applicable law, you may have the right to:

• ask whether we hold personal information about you;
• request access to personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• request deletion of information where appropriate;
• object to certain uses of your information;
• withdraw consent where our processing relies on consent;
• ask us to stop sending marketing communications;
• request information about the purposes for which your data is processed and the categories of recipients to whom it may be disclosed.

Ghana’s Data Protection Act specifically provides rights relating to access to personal data and information about its processing and recipients.

To make a privacy request, contact:

kindredplaygh@gmail.com

We may need to verify your identity before completing a request.

Where a request concerns a child, we may also need to verify that the person making the request is the child’s parent, guardian or otherwise authorised to act on their behalf.

Marketing preferences

Receiving marketing or Kindred Inner Circle communications is optional.

You may withdraw your consent at any time by:

• using an unsubscribe option where provided; or
• contacting us directly.

Withdrawing from marketing communications will not affect transactional communications needed to manage an existing booking, order or membership.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to:

• our services;
• our website;
• our technology providers;
• our business practices;
• applicable laws or regulatory requirements.

The updated version will be published on this page and the Last updated date will be changed accordingly.

Contact us

If you have questions, concerns or requests relating to privacy or personal data, please contact:

Kindred
Tema, Greater Accra, Ghana
Email: kindredplaygh@gmail.com